Refund and Returns Policy

We want you to be completely satisfied with every purchase. While we aim to deliver high-quality products and service, we understand that issues can occasionally arise. This policy outlines how returns and refunds are handled to ensure a smooth and fair experience.

Eligibility for Returns

Items may be eligible for return or exchange if:

  • A request is made within 7 days of delivery.

  • The product is unopened, unused, and in its original packaging.

  • There is clear evidence of damage or defect upon arrival.

Due to the perishable nature of certain items, not all products may qualify for a return. Items marked as final sale or custom orders are non-returnable unless damaged or incorrect.

How to Initiate a Return

To start a return:

  1. Email our customer support team at [insert email here] with your order number, photos (if applicable), and a brief explanation.

  2. Wait for return approval and further instructions. Do not send items back without prior authorization.

Once approved, you’ll receive a return address and steps for shipping. Return shipping costs are the responsibility of the buyer unless the error was ours.

Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us within 48 hours of delivery. Provide photos of the issue and keep all packaging materials. We will assess the situation and offer a replacement, store credit, or refund as appropriate.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 5–10 business days.

  • A confirmation email will be sent once the refund is issued.

Please note that shipping fees (if applicable) are non-refundable.

Exchanges

We currently do not offer automatic exchanges. If you would like to replace an item, please follow the return process and place a new order once your refund is confirmed.

Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account or payment method again.

  • Contact your credit card company or bank, as processing times can vary.

  • If it has been more than 10 business days, please reach out to our support team for assistance.